In this post I will discuss my experience processing a warranty for my Aerogarden Sprout system. Let me start by saying that the system was still working. But I noticed that six of the LED lights were not on. I attempted to turn the system on and off, pressed the light button on and off and it failed to come back on.
So I contacted Aerogarden customer service and stated my issue with the system. Within days I got a response from them via email asking for additional information. Information like when I purchased the system (in my situation it was a gift so the date I received the gift), a photo of the sticker under the system, a description of the issue or a video/photo, what did I do to troubleshoot, and finally what I am growing in the system incase I need to restart the garden. These were simple requests I was able to gather within three days. A response arrived in my inbox three days later stating my warranty request has been approved and I would be sent a replacement Sprout system as soon as they were back in stock. Let me first just say I would have been happy to get a new LED hood, but a whole brand new system!?!? Sounds good! It took 39 days for them to send me a notification that the Sprouts were back in stock and I would receive shipping information soon. In addition, to complete the warranty replacement process, instead of returning the “defective” system, I am required to cut the power cord of the defective system and take a photo of it and send the photo via email. The new system shipped and arrived nine days after, so all in all, it took 53 days from initial email to customer service to get a new system in my hands.
I feel like the speed and professionalism of service was spot on. The instructions given were clear and easy to understand. Receiving a new unit to replace my defective system is above and beyond expectations. My only complaint is that the LED hoods should be replaceable. If the LED hoods were replaceable, the defective system wouldn’t have go to waste and us Aerogarden fans would be able to keep our systems longer! But, all in all, I am very happy with my warranty experience with Aerogarden. I love that the company backs up their products and ensures their customers are happy. Thanks Aerogarden!
My Small Space Gardening 